Our growing HVAC Company is hiring a customer service representative to join our team!

 

Call to apply - 910-777-5672



Are You Organized, Structured and Like to Help Others?

If so - and you are willing to work in Hampstead, NC (coastal Pender County), then we have the perfect job for you! We are All Comfort Heating and Cooling, a stable and successful Residential Heating & Air Company that has been serving customers of Southeastern North Carolina for over 10 years. We are seeking a Customer Service Representative to join our team. This position will provide service and support to our customers, our technicians and our operations managers. Here are the things we can’t live without…does this describe you?
  • Super organized in the workplace and energized by structure and proven methods
  • Can analyze details accurately and follow policies and procedures
  • Strong on follow-up and follow-through with tasks until completion
  • Self-confident, goal-oriented and enjoy helping and supporting others
  • Want to use instincts and past experiences to make sound decisions
  • Mastery of spreadsheets and all things Quickbooks and Microsoft Office related
Are you telling yourself “THIS IS ME!!!”? Well, great! Read on. The ideal candidate will display the following top competencies:
  • Customer focus (anticipating their needs and meeting or exceeding them)
  • Genuine concern and caring for others
  • Time and priority management
  • Diplomacy (tactfully handling difficult & sensitive issues with a wide range of personalities)
  • Resiliency (the ability to recover quickly if something unexpected happens)
  • Teamwork (cooperating with others to meet an objective)
  Still nodding your head? Good. If you have all the qualities we can’t live without AND our top competencies, then you should know more about what you will be doing every day. Essential duties include:
  • answering incoming calls and emails to efficiently schedule service appointments
  • assisting and/or leading various marketing and sales activities like customer follow-up calls, social media posting and email campaign development (hint: creativity and critical thinking)
  • performing data input, filing, and other important administrative tasks to keep our office running smoothly
  • contributing daily to creating a fun, pleasant and productive work environment for everyone on the team
We prefer applicants with at least 6 months experience working with a home service contracting company performing scheduling and dispatching for emergency service calls. This is a full time position that works Monday - Friday. The hourly rate range is $12.50 - $14.50+ per hour based on skill level, previous experience and proven on-the-job performance.

If you are the ideal candidate we are looking for, call 910-777-5672 to apply.

 
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All Comfort Heating & Cooling, LLC
1213 Culbreth Drive
Wilmington, NC 28405
Phone: (910) 805-7821
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